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    Helpdesk Training - United Kingdom

    Helpdesks are a vital part of any IT support service to provide a central point where customers can have their problems answered. Our Helpdesk Training courses provide knowledge and skills for vital IT roles including helpdesk, service desk and support.

    Helpdesk Training Information

    About Helpdesk Training

    The IT Helpdesk/ Support Desk is a vital part of any business. As the first point of contact for the organisation's IT users, Helpdesk technicians are the backbone of day to day IT operations, making their skills invaluable to employers. Our range of Helpdesk training courses are specially designed to provide vital skills for support roles, allowing employers to be confident that potential candidates have the expertise needed to do the job.

    Our Helpdesk courses are available across the world in thousands of locations.
    As our courses are introductory, there are no prerequisites.
    No, they are our own courses. We have specially designed our courses to cover skills most valuable to employers.
    Please see our Helpdesk Training courses available in the United Kingdom
    The Knowledge Academy is the Leading global training provider in the world for Helpdesk Training.
    The price for Helpdesk Training certification in the United Kingdom starts from £795.

    Certified Helpdesk Support Technician Course Overview

    The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software. A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?


    Certified Service Desk Support Technician Course Overview

    The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.


    Certified IT 1, 2 & 3 Line Support Technician Training Overview

    This 2-day Certified IT 1, 2, and 3 Line Support Technician course, delivered by our knowledgeable and experienced trainers, is designed to give delegates a basic understanding of how IT Support functions on multiple levels. The course covers the core elements of each level, aiming to help delegates understand how each level works and to which level they might be best suited.

    Helpdesk Training Benefits for Individuals

    • Gain valuable IT skills

    • Learn how to troubleshoot common issues

    • Prepare for the role of Helpdesk/Support Technician

    • Get ready for new roles or improve existing knowledge


    Helpdesk Training Benefits for Businesses

    • Ensure staff have the skills needed to carry out their roles

    • A range of choices depending on your training needs

    • Prepare employees for job changes and promotions

    • 1-day courses limit the amount of time required away from work

    Reasons to choose
    Helpdesk Training

    • Prepare for vital 1st, 2nd and 3rd line support roles

    • IT helpdesk skills are heavily in demand worldwide

    • IT helpdesk roles can command high salaries

    • Helpdesk skills allow you to work in any industry which uses IT

    • Support roles can lead to more senior roles in IT

    Why choose
    TKA Logo

    Gold Tag

    Best Price in the Industry

    You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

    Delivery Icon

    Various Delivery Methods

    Flexible delivery methods are available depending on your learning style.

    Resource Icon

    Resources Included

    Resources are included for a comprehensive learning experience.

    Dates & Prices

    Select your course

    Select your preferred delivery method

    Choose a Region

    Choose a Location

    Choose a Month

    Office Icon Attend your course from the office or home
    Trainer Icon Interactive support from experienced trainers
    Simple Icon Simple to setup and easy to use on any device
    Manchester
    Thu 12th Mar 2020
    Places available
    £1795
    Nottingham
    Thu 12th Mar 2020
    Places available
    £1995
    Newcastle
    Thu 19th Mar 2020
    Places available
    £1995
    Birmingham
    Thu 26th Mar 2020
    Places available
    £1795
    Thu 26th Mar 2020
    Places available
    £1795
    Belfast
    Thu 26th Mar 2020
    Places available
    £1995
    Cardiff
    Thu 2nd Apr 2020
    Places available
    £1995
    Milton Keynes
    Thu 2nd Apr 2020
    Places available
    £1995
    Norwich
    Thu 16th Apr 2020
    Places available
    £1995
    Edinburgh
    Thu 16th Apr 2020
    Places available
    £1995
    Glasgow
    Thu 23rd Apr 2020
    Places available
    £1995
    Aberdeen
    Thu 23rd Apr 2020
    Places available
    £1995
    Thu 30th Apr 2020
    Places available
    £1795
    Reading
    Thu 30th Apr 2020
    Places available
    £1995
    Dublin
    Thu 30th Apr 2020
    Places available
    €1995
    London
    Thu 7th May 2020
    Places available
    £1795
    Brighton
    Thu 7th May 2020
    Places available
    £1995
    Sheffield
    Thu 14th May 2020
    Places available
    £1995
    Leeds
    Thu 14th May 2020
    Places available
    £1995
    Thu 21st May 2020
    Places available
    £1795
    Birmingham
    Thu 21st May 2020
    Places available
    £1795
    Maidstone
    Thu 28th May 2020
    Places available
    £1995
    Manchester
    Thu 28th May 2020
    Places available
    £1795
    Southampton
    Thu 4th Jun 2020
    Places available
    £1995
    Liverpool
    Thu 11th Jun 2020
    Places available
    £1995
    Milton Keynes
    Thu 11th Jun 2020
    Places available
    £1995
    Nottingham
    Thu 18th Jun 2020
    Places available
    £1995
    London
    Thu 18th Jun 2020
    Places available
    £1795
    Bristol
    Thu 25th Jun 2020
    Places available
    £1995
    Thu 25th Jun 2020
    Places available
    £1795
    Cardiff
    Thu 25th Jun 2020
    Places available
    £1995
    Cambridge
    Thu 2nd Jul 2020
    Places available
    £1995
    Birmingham
    Thu 2nd Jul 2020
    Places available
    £1795
    Newcastle
    Thu 9th Jul 2020
    Places available
    £1995
    Manchester
    Thu 9th Jul 2020
    Places available
    £1795
    Reading
    Thu 16th Jul 2020
    Places available
    £1995
    Aberdeen
    Thu 16th Jul 2020
    Places available
    £1995
    Glasgow
    Thu 23rd Jul 2020
    Places available
    £1995
    Dublin
    Thu 23rd Jul 2020
    Places available
    €1995
    Thu 30th Jul 2020
    Places available
    £1795
    Leeds
    Thu 30th Jul 2020
    Places available
    £1995
    Belfast
    Thu 30th Jul 2020
    Places available
    £1995
    Norwich
    Thu 6th Aug 2020
    Places available
    £1995
    London
    Thu 6th Aug 2020
    Places available
    £1795
    Bristol
    Thu 13th Aug 2020
    Places available
    £1995
    Maidstone
    Thu 13th Aug 2020
    Places available
    £1995
    Edinburgh
    Thu 20th Aug 2020
    Places available
    £1995
    Thu 27th Aug 2020
    Places available
    £1795
    Manchester
    Thu 27th Aug 2020
    Places available
    £1795
    Sheffield
    Thu 27th Aug 2020
    Places available
    £1995
    London
    Thu 3rd Sep 2020
    Places available
    £1795
    Southampton
    Thu 10th Sep 2020
    Places available
    £1995
    Brighton
    Thu 17th Sep 2020
    Places available
    £1995
    Milton Keynes
    Thu 17th Sep 2020
    Places available
    £1995
    Birmingham
    Thu 24th Sep 2020
    Places available
    £1795
    Nottingham
    Thu 24th Sep 2020
    Places available
    £1995
    Thu 1st Oct 2020
    Places available
    £1795
    Glasgow
    Thu 1st Oct 2020
    Places available
    £1995
    Aberdeen
    Thu 8th Oct 2020
    Places available
    £1995
    London
    Thu 8th Oct 2020
    Places available
    £1795
    Reading
    Thu 15th Oct 2020
    Places available
    £1995
    Cardiff
    Thu 15th Oct 2020
    Places available
    £1995
    Leeds
    Thu 22nd Oct 2020
    Places available
    £1995
    Dublin
    Thu 22nd Oct 2020
    Places available
    €1995
    Cambridge
    Thu 29th Oct 2020
    Places available
    £1995
    Thu 29th Oct 2020
    Places available
    £1795
    Bristol
    Thu 29th Oct 2020
    Places available
    £1995
    Manchester
    Thu 5th Nov 2020
    Places available
    £1795
    Liverpool
    Thu 5th Nov 2020
    Places available
    £1995
    Milton Keynes
    Thu 12th Nov 2020
    Places available
    £1995
    Newcastle
    Thu 19th Nov 2020
    Places available
    £1995
    Maidstone
    Thu 19th Nov 2020
    Places available
    £1995
    Birmingham
    Thu 26th Nov 2020
    Places available
    £1795
    Thu 26th Nov 2020
    Places available
    £1795
    Norwich
    Thu 26th Nov 2020
    Places available
    £1995
    Edinburgh
    Thu 3rd Dec 2020
    Places available
    £1995
    London
    Thu 10th Dec 2020
    Places available
    £1795
    Thu 17th Dec 2020
    Places available
    £1795
    Belfast
    Thu 17th Dec 2020
    Places available
    £1995
    Manchester
    Thu 17th Dec 2020
    Places available
    £1795

    Complete the steps below to receive a quote or more information

    How will you be funding your training?

    Self funding

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    Key points about this course


    Duration: 2 days*

    Support: 24/7



    Thames Water Logo

    "Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

    Joshua Davies, Thames Water

    Google Logo
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    Shell Logo

    "...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

    Diane Gray, Shell

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