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    Certified Helpdesk Support Technician - United Kingdom

    Key points about this course


    Duration: 2 Days*

    Support: 24/7

    Dates & Prices Enquire
    • Understanding the role of a Helpdesk Support Technician.
    • Learning how to use service management systems.
    • Learning how to problem-solve and troubleshoot any issues.

    Available delivery methods for this course

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    Classroom

    Virtual Icon

    Live Virtual

    Online Icon

    Online

    Onsite Icon

    Onsite

    Course Information

    Certified Helpdesk Support Technician Course Overview

    The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

    A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?

    Certified Helpdesk Support Technician Course Outline

    This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

    The following subjects will be taught during this course:

    • Understanding the role of a Helpdesk Support Technician
    • Learning how to use service management systems
    • Learning how to problem-solve and troubleshoot any issues
    • Understanding the processes of service support
    • Learning communication skills and customer management techniques

    Who should attend this Helpdesk Training Course?

    The Helpdesk Support Technical course is for those who:

    • Provide internal IT support for employees
    • Provide external IT support for employees
    • Wants to work in the line of IT Support
    • Wants to learn how to become a Helpdesk Support Technician

    Prerequisites

    There are no prerequisites for this IT Service training course.

    Please arrive at the venue at 8:45am.
    There are no prerequisites for this course
    Anyone who wants to develop their careers as an IT professional
    We are able to provide support via phone & email prior to attending, during and after the course.
    Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
    This course is 2 days
    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
    The price for Certified Helpdesk Support Technician certification in the United Kingdom starts from £795
    The Knowledge Academy is the Leading global training provider in the world for Certified Helpdesk Support Technician.
    Please see our Helpdesk Training courses available in the United Kingdom

    What’s Included in this Helpdesk Training Course?

    • The Knowledge Academy’s Kanban Practitioner Manual
    • Experienced Kanban Instructor
    • Completion Certificate
    • Refreshments
     

    Key points about this course


    Duration: 2 Days*

    Support: 24/7

    View dates & prices

    Find out more

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    01344 203999

    Certified Helpdesk Support Technician Dates & Prices

    Select your preferred delivery method

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    Manchester
    Thu 12th Mar 2020
    Places available
    £1795
    Nottingham
    Thu 12th Mar 2020
    Places available
    £1995
    Newcastle
    Thu 19th Mar 2020
    Places available
    £1995
    Birmingham
    Thu 26th Mar 2020
    Places available
    £1795
    Thu 26th Mar 2020
    Places available
    £1795
    Belfast
    Thu 26th Mar 2020
    Places available
    £1995
    Milton Keynes
    Thu 2nd Apr 2020
    Places available
    £1995
    Cardiff
    Thu 2nd Apr 2020
    Places available
    £1995
    Norwich
    Thu 16th Apr 2020
    Places available
    £1995
    Edinburgh
    Thu 16th Apr 2020
    Places available
    £1995
    Glasgow
    Thu 23rd Apr 2020
    Places available
    £1995
    Aberdeen
    Thu 23rd Apr 2020
    Places available
    £1995
    Thu 30th Apr 2020
    Places available
    £1795
    Reading
    Thu 30th Apr 2020
    Places available
    £1995
    Dublin
    Thu 30th Apr 2020
    Places available
    €1995
    London
    Thu 7th May 2020
    Places available
    £1795
    Brighton
    Thu 7th May 2020
    Places available
    £1995
    Sheffield
    Thu 14th May 2020
    Places available
    £1995
    Leeds
    Thu 14th May 2020
    Places available
    £1995
    Thu 21st May 2020
    Places available
    £1795
    Birmingham
    Thu 21st May 2020
    Places available
    £1795
    Maidstone
    Thu 28th May 2020
    Places available
    £1995
    Manchester
    Thu 28th May 2020
    Places available
    £1795
    Southampton
    Thu 4th Jun 2020
    Places available
    £1995
    Liverpool
    Thu 11th Jun 2020
    Places available
    £1995
    Milton Keynes
    Thu 11th Jun 2020
    Places available
    £1995
    Nottingham
    Thu 18th Jun 2020
    Places available
    £1995
    London
    Thu 18th Jun 2020
    Places available
    £1795
    Bristol
    Thu 25th Jun 2020
    Places available
    £1995
    Thu 25th Jun 2020
    Places available
    £1795
    Cardiff
    Thu 25th Jun 2020
    Places available
    £1995
    Birmingham
    Thu 2nd Jul 2020
    Places available
    £1795
    Cambridge
    Thu 2nd Jul 2020
    Places available
    £1995
    Newcastle
    Thu 9th Jul 2020
    Places available
    £1995
    Manchester
    Thu 9th Jul 2020
    Places available
    £1795
    Aberdeen
    Thu 16th Jul 2020
    Places available
    £1995
    Reading
    Thu 16th Jul 2020
    Places available
    £1995
    Glasgow
    Thu 23rd Jul 2020
    Places available
    £1995
    Dublin
    Thu 23rd Jul 2020
    Places available
    €1995
    Thu 30th Jul 2020
    Places available
    £1795
    Belfast
    Thu 30th Jul 2020
    Places available
    £1995
    Leeds
    Thu 30th Jul 2020
    Places available
    £1995
    Norwich
    Thu 6th Aug 2020
    Places available
    £1995
    London
    Thu 6th Aug 2020
    Places available
    £1795
    Bristol
    Thu 13th Aug 2020
    Places available
    £1995
    Maidstone
    Thu 13th Aug 2020
    Places available
    £1995
    Edinburgh
    Thu 20th Aug 2020
    Places available
    £1995
    Thu 27th Aug 2020
    Places available
    £1795
    Manchester
    Thu 27th Aug 2020
    Places available
    £1795
    Sheffield
    Thu 27th Aug 2020
    Places available
    £1995
    London
    Thu 3rd Sep 2020
    Places available
    £1795
    Southampton
    Thu 10th Sep 2020
    Places available
    £1995
    Brighton
    Thu 17th Sep 2020
    Places available
    £1995
    Milton Keynes
    Thu 17th Sep 2020
    Places available
    £1995
    Birmingham
    Thu 24th Sep 2020
    Places available
    £1795
    Nottingham
    Thu 24th Sep 2020
    Places available
    £1995
    Thu 1st Oct 2020
    Places available
    £1795
    Glasgow
    Thu 1st Oct 2020
    Places available
    £1995
    London
    Thu 8th Oct 2020
    Places available
    £1795
    Aberdeen
    Thu 8th Oct 2020
    Places available
    £1995
    Reading
    Thu 15th Oct 2020
    Places available
    £1995
    Cardiff
    Thu 15th Oct 2020
    Places available
    £1995
    Dublin
    Thu 22nd Oct 2020
    Places available
    €1995
    Leeds
    Thu 22nd Oct 2020
    Places available
    £1995
    Cambridge
    Thu 29th Oct 2020
    Places available
    £1995
    Bristol
    Thu 29th Oct 2020
    Places available
    £1995
    Thu 29th Oct 2020
    Places available
    £1795
    Liverpool
    Thu 5th Nov 2020
    Places available
    £1995
    Manchester
    Thu 5th Nov 2020
    Places available
    £1795
    Milton Keynes
    Thu 12th Nov 2020
    Places available
    £1995
    Newcastle
    Thu 19th Nov 2020
    Places available
    £1995
    Maidstone
    Thu 19th Nov 2020
    Places available
    £1995
    Birmingham
    Thu 26th Nov 2020
    Places available
    £1795
    Thu 26th Nov 2020
    Places available
    £1795
    Norwich
    Thu 26th Nov 2020
    Places available
    £1995
    Edinburgh
    Thu 3rd Dec 2020
    Places available
    £1995
    London
    Thu 10th Dec 2020
    Places available
    £1795
    Thu 17th Dec 2020
    Places available
    £1795
    Belfast
    Thu 17th Dec 2020
    Places available
    £1995
    Manchester
    Thu 17th Dec 2020
    Places available
    £1795

    Complete the steps below to receive a quote or more information

    How will you be funding your training?

    Self funding

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    Key points about this course


    Duration: 2 Days*

    Support: 24/7


    Why choose TKA logo


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    Best price in the industry

    You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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    Various delivery methods

    Flexible delivery methods are available depending on your learning style.

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    Resources

    Resources are included for a comprehensive learning experience.

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    "Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

    Joshua Davies, Thames Water

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    "...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

    Diane Gray, Shell

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