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    ITIL? Training - United Kingdom

    ITIL? is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL? features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

    ITIL? Training Courses

    ITIL? Training Information

    What is ITIL®?

    ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

    ITIL® training approaches to service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

    ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 is released in 2007.


    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    Yes, our ITIL? courses are accredited by PeopleCert on behalf of AXELOS.
    Yes, our courses are available all over the world in 196 countries, and our ITIL? online courses and virtual training can be accessed anywhere.
    That depends on the certification you choose. Course durations are as follows; ITIL? Foundation - 2 days, ITIL? Practitioner - 2 days, ITIL? Service Lifecycle - 3 days, ITIL? Service Strategy - 5 days, and ITIL? MALC – 5 days.
    If you are convinced you have gone as far as you’d like to go with ITIL?, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2? Foundation. As ITIL? and PRINCE2? are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL? because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL? is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.
    As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL? courses include the relevant examinations as part of the fee.
    ITIL? 4 Foundation has no prerequisite, but every certification afterwards does. ITIL? Practitioner and the ITIL? Intermediates have a prerequisite of ITIL? Foundation. Those taking the ITIL? MALC exam must hold ITIL? Foundation certification and have gained 17 credits throughout the ITIL? scheme by studying ITIL? Foundation and a selection of ITIL? Intermediate qualifications.
    Please see our ITIL? Training courses available in the United Kingdom
    The Knowledge Academy is the Leading global training provider in the world for ITIL? Training.
    The price for ITIL? Training certification in the United Kingdom starts from £495.

    ITIL® Training

    ITIL® training is supported by a comprehensive certification scheme which spans the entire IT service lifecycle, from design to delivery and improvement, and the entire range of ITIL® knowledge from Foundation to Expert.

    ITIL® 4 Foundation Training

    The ITIL® scheme starts with ITIL® 4 Foundation an entry level qualification which introduces the basic principles and elements of ITIL for those new to it.

    ITIL® Practitioner Training

    ITIL® Practitioner follows on from ITIL® Foundation and is designed for those looking to adopt and adapt ITIL® into their organisation. It provides guidance for using the Continual Service Improvement (CSI) approach to identify and deliver service improvements.


    ITIL® Intermediate Courses

    ITIL® Intermediate qualifications are divided into two groups depending on what area of ITIL® they cover: Service Lifecycle or Service Capability. Each one focuses on a different area of the lifecycle and candidates can take as many or as few certifications as they choose.

    The Knowledge Academy can Provide the Following ITIL® Intermediate Courses;

    ITIL® Service Lifecycle Modules:

    • ITIL® Service Lifecycle - Service Operation
    • ITIL® Service Lifecycle - Service Transition
    • ITIL® Service Lifecycle - Continual Service Improvement
    • ITIL® Service Lifecycle - Service Design
    • ITIL® Service Lifecycle - Service Strategy

    ITIL® Service Capability Modules: 

    •  ITIL® Service Capability - Service Offerings & Agreements
    •  ITIL® Service Capability - Release, Control & Validation
    •  ITIL® Service Capability - Planning, Protection and Optimization
    •  ITIL® Service Capability - Operational Support and Analysis

    ITIL® Expert Courses

    The ITIL® training courses are rounded off by ITIL® Expert, which certifies knowledge of all areas of the IT Service Management Lifecycle and is gained upon passing the Managing Across The Lifecycle (MALC) exam. 

    The Knowledge Academy can Provide ITIL® Service Lifecycle - Managing Across The Lifecycle, a 5-day course with the MALC exam on the last day.

     

    ITIL Training | Individual Benefits

    The benefits for individuals of completing an ITIL® course include:

    • Learn how IT processes can be linked together for maximum effectiveness
    • Understand how to apply tools and techniques to improve delivery of services
    • Use best practice to deliver customer service-optimised results
    • Communicate effectively using common terminology
    • Join an international ITSM community of professionals
    • Advance your career with internationally respected certification

    ITIL Training | Business Benefits

    The benefits of completing an ITIL® course for businesses include:

    • Ensure IT services align business objectives
    • Support and enable business change
    • Effectively manage risk in line with business needs
    • Minimise service disruption
    • Create and demonstrate value for your services
    • Establish a framework for continual service improvement

    Reasons to choose
    ITIL? Training

    • The world’s leading IT service management framework

    • Used for IT services around the world for over 30 years

    • Ensures continual quality and improvement of IT services

    • Provides a common approach and shared terminology

    • Manages the entire service lifecycle from development to improvement

    Why choose
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    Best Price in the Industry

    You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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    Trusted & Approved

    Our ITIL? courses are accredited by PeopleCert on behalf of AXELOS.

    Delivery Icon

    Various Delivery Methods

    Flexible delivery methods are available depending on your learning style.

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    Resources Included

    Resources are included for a comprehensive learning experience.

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    Complete the steps below to receive a quote or more information

    How will you be funding your training?

    Self funding

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    Key points about this course


    Duration: 2 days*

    Pre-course Reading: 2-5 Hours

    Accredited: Yes

    PDU's Awarded: 18

    Support: 24/7


    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


    Thames Water Logo

    "Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

    Joshua Davies, Thames Water

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    "...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

    Diane Gray, Shell

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