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    Exceptional Customer Service Training - United Kingdom

    Key points about this course


    Duration: 1 Days*

    Support: 24/7

    Dates & Prices Enquire
    • Discover how to enhance your customer service skills.
    • Includes course materials, experienced instructor, and certificate.
    • Delivered by our skilled Customer Service trainers.

    Available delivery methods for this course

    Classroom Icon

    Classroom

    Virtual Icon

    Live Virtual

    Online Icon

    Online

    Onsite Icon

    Onsite

    Course Information

    Exceptional Customer Service Course Overview

    This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

    The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with yearsd of real-world experience

    Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

    Exceptional Customer Service Course Outline

    What is Customer Service?

    • Importance of Customer Service
    • Customer Service Skills
    • Different Communication Vehicles

    Communication Barriers

    • Types of Barriers
    • Delivering Effective Customer Service
      • Self-Assessments
      • Questions and Answers
      • Rapport with Customers
      • Meet Customer Expectations

    Handling Difficult Customers

    • How to deal with Difficult Customers
    • Solving the Problem

    Assertiveness Techniques

    • Structure Communication with Customers
    • Dealing with Difficult Situations

    Neuro-Linguistic Programming

    • Examples of NLP

    Body Language

    • Facial Expressions
    • Body Posture
    • Gestures
    • Handshakes

    Who Should Attend this Customer Service Training?

    This course would be useful in the following careers:

    • Personal Assistant & Receptionist
    • Secretary
    • Assistant
    • Office Administrators or Office Managers
    • Office Clerk
    • Marketing Assistants or Marketing Managers
    • Customer service Team Member or Supervisor
    • Customer Service Team Leader or Customer Relations Advisor
    • Sales Manager
    • Brand Manager

    Prerequisites

    There are no formal requirements, so anyone can attend this Customer Service Training course.

    Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.
    There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.
    We provide you with: a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.
    Please arrive at the venue at 8:45am.
    The price for Exceptional Customer Service Training certification in the United Kingdom starts from £295
    The Knowledge Academy is the Leading global training provider in the world for Exceptional Customer Service Training.

    What's Included in this Customer Service Training Course?

    • A Comprehensive Customer Service Training Course Folder 
    • A Customer Service Training Action Plan
    • Full Access to Training Slides and Trainer Notes
    • Certificate of Attendance 
    • 24/7 Support Before, During & After your Course
    • Refreshments Available Throughout the Day (Classroom Only)

    What will you Gain from this Course?

    • Utilising assertive styles in difficult
    • Building your confidence and being able to say no
    • Understanding how others perceive your behaviour
    • Understanding how using customer-focused communication improves your service standard
    • Practising how to turn customer service disappointments into a positive experiences

    Key points about this course


    Duration: 1 Days*

    Support: 24/7

    View dates & prices

    Find out more

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    01344 203999

    Exceptional Customer Service Training Dates & Prices

    Select your preferred delivery method

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    Office Icon Attend your course from the office or home
    Trainers Icon Interactive support from experienced trainers
    Simple Icon Simple to setup and easy to use on any device
    Fri 13th Mar 2020
    Places available
    £795
    Cardiff
    Fri 13th Mar 2020
    Places available
    £795
    Belfast
    Fri 20th Mar 2020
    Places available
    £795
    Milton Keynes
    Fri 20th Mar 2020
    Places available
    £795
    Edinburgh
    Fri 27th Mar 2020
    Places available
    £795
    Aberdeen
    Fri 27th Mar 2020
    Places available
    £795
    Brighton
    Fri 3rd Apr 2020
    Places available
    £795
    Birmingham
    Fri 3rd Apr 2020
    Places available
    £495
    Manchester
    Fri 17th Apr 2020
    Places available
    £495
    Newcastle
    Fri 17th Apr 2020
    Places available
    £795
    Fri 17th Apr 2020
    Places available
    £795
    Nottingham
    Fri 24th Apr 2020
    Places available
    £795
    London
    Fri 24th Apr 2020
    Places available
    £495
    Cambridge
    Fri 1st May 2020
    Places available
    £795
    Reading
    Fri 1st May 2020
    Places available
    £795
    Bristol
    Fri 8th May 2020
    Places available
    £795
    Fri 8th May 2020
    Places available
    £795
    Liverpool
    Fri 8th May 2020
    Places available
    £795
    Dublin
    Fri 15th May 2020
    Places available
    €795
    Birmingham
    Fri 15th May 2020
    Places available
    £495
    Glasgow
    Fri 22nd May 2020
    Places available
    £795
    Sheffield
    Fri 22nd May 2020
    Places available
    £795
    London
    Fri 29th May 2020
    Places available
    £495
    Belfast
    Fri 29th May 2020
    Places available
    £795
    Southampton
    Fri 5th Jun 2020
    Places available
    £795
    Cardiff
    Fri 5th Jun 2020
    Places available
    £795
    Maidstone
    Fri 12th Jun 2020
    Places available
    £795
    Milton Keynes
    Fri 12th Jun 2020
    Places available
    £795
    Leeds
    Fri 19th Jun 2020
    Places available
    £795
    Fri 19th Jun 2020
    Places available
    £795
    Norwich
    Fri 19th Jun 2020
    Places available
    £795
    Brighton
    Fri 26th Jun 2020
    Places available
    £795
    London
    Fri 26th Jun 2020
    Places available
    £495
    Edinburgh
    Fri 3rd Jul 2020
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    £795
    Reading
    Fri 10th Jul 2020
    Places available
    £795
    Dublin
    Fri 10th Jul 2020
    Places available
    €795
    Fri 17th Jul 2020
    Places available
    £795
    Manchester
    Fri 17th Jul 2020
    Places available
    £495
    Newcastle
    Fri 17th Jul 2020
    Places available
    £795
    Bristol
    Fri 24th Jul 2020
    Places available
    £795
    Cambridge
    Fri 24th Jul 2020
    Places available
    £795
    London
    Fri 31st Jul 2020
    Places available
    £495
    Sheffield
    Fri 31st Jul 2020
    Places available
    £795
    Liverpool
    Fri 7th Aug 2020
    Places available
    £795
    Aberdeen
    Fri 7th Aug 2020
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    £795
    Birmingham
    Fri 14th Aug 2020
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    £495
    Belfast
    Fri 14th Aug 2020
    Places available
    £795
    London
    Fri 21st Aug 2020
    Places available
    £495
    Fri 21st Aug 2020
    Places available
    £795
    Glasgow
    Fri 28th Aug 2020
    Places available
    £795
    Maidstone
    Fri 28th Aug 2020
    Places available
    £795
    Manchester
    Fri 4th Sep 2020
    Places available
    £495
    Southampton
    Fri 4th Sep 2020
    Places available
    £795
    Leeds
    Fri 11th Sep 2020
    Places available
    £795
    Norwich
    Fri 11th Sep 2020
    Places available
    £795
    Fri 11th Sep 2020
    Places available
    £795
    Cardiff
    Fri 18th Sep 2020
    Places available
    £795
    Milton Keynes
    Fri 18th Sep 2020
    Places available
    £795
    Nottingham
    Fri 25th Sep 2020
    Places available
    £795
    London
    Fri 25th Sep 2020
    Places available
    £495
    Brighton
    Fri 2nd Oct 2020
    Places available
    £795
    Fri 2nd Oct 2020
    Places available
    £795
    Birmingham
    Fri 2nd Oct 2020
    Places available
    £495
    Cambridge
    Fri 9th Oct 2020
    Places available
    £795
    Bristol
    Fri 9th Oct 2020
    Places available
    £795
    Manchester
    Fri 16th Oct 2020
    Places available
    £495
    Newcastle
    Fri 16th Oct 2020
    Places available
    £795
    Dublin
    Fri 23rd Oct 2020
    Places available
    €795
    Reading
    Fri 23rd Oct 2020
    Places available
    £795
    Sheffield
    Fri 30th Oct 2020
    Places available
    £795
    London
    Fri 30th Oct 2020
    Places available
    £495
    Glasgow
    Fri 6th Nov 2020
    Places available
    £795
    Aberdeen
    Fri 6th Nov 2020
    Places available
    £795
    Fri 6th Nov 2020
    Places available
    £795
    London
    Fri 13th Nov 2020
    Places available
    £495
    Liverpool
    Fri 13th Nov 2020
    Places available
    £795
    Edinburgh
    Fri 20th Nov 2020
    Places available
    £795
    Milton Keynes
    Fri 20th Nov 2020
    Places available
    £795
    Maidstone
    Fri 20th Nov 2020
    Places available
    £795
    Birmingham
    Fri 27th Nov 2020
    Places available
    £495
    Belfast
    Fri 27th Nov 2020
    Places available
    £795
    Nottingham
    Fri 4th Dec 2020
    Places available
    £795
    London
    Fri 4th Dec 2020
    Places available
    £495
    Fri 4th Dec 2020
    Places available
    £795
    Manchester
    Fri 11th Dec 2020
    Places available
    £495
    Southampton
    Fri 11th Dec 2020
    Places available
    £795
    Norwich
    Fri 11th Dec 2020
    Places available
    £795
    Cardiff
    Fri 18th Dec 2020
    Places available
    £795
    Leeds
    Fri 18th Dec 2020
    Places available
    £795

    Complete the steps below to receive a quote or more information

    How will you be funding your training?

    Self funding

    Company funding

    Not sure

    Key points about this course


    Duration: 1 Days*

    Support: 24/7


    Why choose TKA logo


    Gold Tag

    Best price in the industry

    You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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    Various delivery methods

    Flexible delivery methods are available depending on your learning style.

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    Resources

    Resources are included for a comprehensive learning experience.

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    "Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

    Joshua Davies, Thames Water

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    Shell Logo

    "...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

    Diane Gray, Shell

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